Shipping

JetKids' mission is to offer the fastest shipping possible. Therefore, we use DHL with On-Demand Delivery*. 

  • To estimate the total delivery time of a product already available, please allow up to 2 business days to process and handle your order. 
  • Once shipped, the delivery time is estimated to take between 2 and 5 business days. 
  • All orders are processed Monday through Friday, excluding Saturday, Sunday, and public holidays.
  • A DHL tracking number will be provided to you via email when your order is ready for dispatch.
  • We offer free express shipping on all orders above: 99 USD/99 EURO/149 CAD/AUD/999 NOK.

*DHL On-Demand Delivery

DHL offers you the flexibility to make changes and manage your delivery when your purchase is on its way to you. An SMS/ Email notification will be sent to you after your order has been dispatched. Choose from:

COLLECT FROM SERVICEPOINT

No more waiting at home for delivery. Collect your parcel from a DHL ServicePoint nearby.

SCHEDULE YOUR DELIVERY

Select a delivery date that best suits you.

SIGNATURE WAIVER

Give DHL permission to deliver your shipment without a signature.

LEAVE WITH NEIGHBOUR OR SECURITY

Give DHL permission to deliver to neighbours, reception or security.

DELIVER TO ANOTHER ADDRESS

Give DHL permission to deliver to an alternative address, such as work, family, or school.

VACATION HOLD

On holiday? DHL can hold your shipment for up to 30 calendar days.

Please note we are unable to deliver to P.O boxes.

Duties & Taxes paid on all orders
As a JetKids customer, there will be no additional import charges to get your product delivered to you. This is valid for all JetKids shipments and included as as our service to you.

Insurance
All our shipments are insured for your protection. In the unlikely event that you receive a damaged product, or you suspect that the goods are lost, please contact us, and we'll do our best to help you out.

You are responsible for providing us a correct shipping address. If you provide us with an incorrect shipping address, the goods might eventually be returned to us.

Returns

If you are not entirely satisfied with your purchase, we're here to help.

Change of Mind

JetKids products can be returned within 14 days from the date you received it. A new product may be exchanged for another product or returned for a refund.

To be eligible for a return, please make sure that:

  • The product was received in the last 14 days
  • The product is in its original packaging
  • The product isn't used or damaged
  • You have the receipt or proof of purchase

Products that do not meet these criteria cannot be considered for return.

To return the product, please email info@jet-kids.com to start the return process.

Send the product with its original packing to the address provided. You will be provided with a JetKids packing slip which is to be used for your return.

The total purchase price will be refunded to you as soon as the goods have been returned to us in reasonable condition.

Damaged or faulty items

Even though very rare, damages might occur during e.g shipping. If for some reason you suspect the product(s) is faulty or damaged, please notify us immediately for assistance.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us.

Business / wholesale customers

This Returns and Refunds Policy does not apply to business & wholesale customers/orders.